return window

We accept return requests within 24 hours of delivery (UAE & international). After 24 hours, we cannot guarantee a refund or exchange. Please inspect your order immediately upon arrival.

conditions for returns

To be eligible for a refund or exchange, the item must be:

• Unused and in original condition (no scratches, wear, or odours).
• In its original packaging with all protective materials.
• Reported via WhatsApp or email with clear photos/video of the issue.

Note: due to the nature of replica products, minor variations in stitching or hardware are not considered defects. We only accept returns for significant flaws or incorrect items.

non‑returnable items

• Earrings, lingerie, socks (hygiene reasons).
• Custom or special‑order products.
• Items marked “final sale” on the product page.
• Any item returned without prior authorization.

refunds & store credit

Once we receive and inspect the returned item, we’ll notify you of the approval. If approved:

• UAE customers: refund via original payment method or cash on next delivery (your choice).
• International customers: refund to original credit card / PayPal or store credit + 10% bonus.
• Exchanges: we ship the replacement for free (if the mistake was ours).

Refunds usually appear within 3–7 business days, depending on your bank.

how to return an item

Step 1: Contact us within 24h of delivery via:

Step 2: Provide order number, photos/video and brief description.

Step 3: We’ll reply with a return authorization and shipping address (if required). Do not send any item back without our confirmation.

Return shipping costs are covered by us if the return is due to our error (wrong item / defective). For other reasons, the customer pays return shipping.

uae 2‑4h delivery — special note

For our super‑fast UAE deliveries (2‑4 hours), if something is wrong, we often replace the item within hours instead of a refund. Just WhatsApp us and we’ll send a rider immediately.